Refund policy

Last updated: 28/05/26

If something has gone wrong with your order, we want to make it right. Please email us at hey@moodiblends.com with your order number or full name, and we’ll take it from there.

This policy gives you additional rights above those provided to you under consumer law.

Faulty or incorrect items

If your order arrives damaged or faulty, or if we sent you the incorrect items, we'll make it right with a replacement, full refund (including any shipping you paid) or store credit.

Please email hey@moodiblends.com as soon as possible, ideally within 30 days of delivery, with:

  • Your order number, or the full name on the order
  • A short description of what's wrong
  • A photo of the item

You don't need to send a faulty or incorrect item back before we help. If we do need it returned, we'll cover the return shipping.

Change of mind

If your item is unopened and unused, you can return it for a refund or store credit, as long as:

  • You purchased it from moodiblends.com
  • It's within 30 days of the date your order was delivered
  • It's unused and in its original, unopened packaging
  • The item was not purchased using store credit as a remedy for a previously credited item
  • You cover the return shipping

Please email hey@moodiblends.com to arrange the return. We'll process your refund or store credit once we've received and checked the item.

Satisfaction guarantee

Our satisfaction guarantee means you can still return full-price supplements (including those that were in a subscription or bundle), even once opened, for a refund or store credit, if all of the following conditions are met:

  • You purchased it from moodiblends.com
  • It is less than 30 days since your parcel was delivered
  • You have used no more than three servings
  • You have taken the product as directed
  • It is the first time you have ordered this flavour
  • You have not previously returned more than two items
  • The item was not purchased using store credit as a remedy for a previously credited item

This satisfaction guarantee does not include accessories, food products (e.g. Pre + Probiotic Soda, Plant Protein Balls), or sale items.

If your order meets all of these conditions, please email hey@moodiblends.com to arrange a return. A few things to know:

  • You are responsible for the return shipping cost
  • Original shipping costs are not refundable
  • We'll process your refund or store credit once we've received and checked the item

Refund or store credit: your choice

When a return is approved under change of mind or the satisfaction guarantee, you can choose whether you’d prefer a refund (minus the original shipping cost) or store credit.

If your item was faulty or incorrect, you are always entitled to a full refund or replacement.

If you choose store credit, we'll add a shipping bonus on top of what you paid for the product, so you can put it towards your next order without paying for shipping again:

New Zealand:
Store credit comes with a $4.90 (non-rural) or $7.90 (rural) shipping offset bonus on top of what you paid for the product.

Australia:
Store credit comes with a $9.90 shipping offset bonus on top of what you paid for the product.

Subscriptions

If you're on a Moodi subscription, you can skip, pause, or cancel any active subscription in your account up to 11:59 pm NZT the night before your next billing date.

  • Already billed and shipped: the standard return and refund terms above apply; unfortunately, we can't recall an order that's already on its way.
  • Billed but not yet shipped: please let us know via email hey@moodiblends.com, and you can choose a refund or store credit.

Your subscription discount does not affect your right to a refund, replacement or store credit for a faulty or incorrect product.

What we do not cover

We can't offer returns, refunds, or store credit for:

  • Change of mind on opened or used items (other than under the satisfaction guarantee above)
  • Products that have been used beyond the satisfaction guarantee conditions above
  • Free, sale or discounted items (excluding usual bundle or subscription discounts), unless they are faulty or incorrect

Your consumer rights

Nothing in this policy limits your rights under consumer laws. If a product fails to meet a consumer guarantee, you may also be entitled to a repair, replacement, or refund.

Contact

Email hey@moodiblends.com with your order number or the full name on the order, a short description of the issue, and a photo if the product is faulty or incorrect. We aim to respond within one business day.